I purchased an A/C unit in 2019 paid over $5k. Contacted them yesterday to explain that I’m having the same issues again. Floors are back damaged in my parents home because something was not properly connected. Contact them 5.11.2022 to explain the issue.The person that answered the phone was rude and did not care at all. Told me I had to pay $69 for someone to come out. I asked her why she got smart and had a nasty attitude. I requested to speak to a manager. She so called to down my name to have the manager or owner contact me. However, still nothing as of today.I guess I have to contact another company because this company install a new piece of junk that caused the floors to damage again.But what I get from the company is they do not care. They just want to take your money.
At Estes Heating & Air, we’ll make sure we do it right the first time. From the first call to the final installation check, we are here when you need us to service both your residential and your commercial properties! Contact us today. We are your local choice for HVAC repair in Theodore, AL, and also the surrounding areas.
At Estes Heating and Air Conditioning we have over 37 years of experience in the heating, ventilation, and air conditioning industry (HVAC). We believe in quality workmanship and also top notch customer service.
Google Rating
4.8
Based on 301 reviews
Estes Heating & Air Conditioning
4.8
Missy Melissa
14:06 12 May 22
I purchased an A/C unit in 2019 paid over $5k. Contacted them yesterday to explain that I’m having the same issues again. Floors are back damaged in my parents home because something was not properly connected. Contact them 5.11.2022 to explain the issue.The person that answered the phone was rude and did not care at all. Told me I had to pay $69 for someone to come out. I asked her why she got smart and had a nasty attitude. I requested to speak to a manager. She so called to down my name to have the manager or owner contact me. However, still nothing as of today.I guess I have to contact another company because this company install a new piece of junk that caused the floors to damage again.But what I get from the company is they do not care. They just want to take your money.
Doug Barnes
20:35 30 Mar 22
Quick response, quality work. They are my new go to.
brittany benton
22:40 18 Mar 22
I just wanted to come on here and let you guys know these guys really care. They came to fix our HVAC system and we quickly realized we needed a brand new one, which is what we already feared. However they’re so backed up they couldn’t get to us till next Friday. The system had not gone completely out, however it was quickly on its way. I ended up calling them today to let them know I feared waiting all the way till next Friday, that it was already started to get hot. I’m so mad I can’t remember the girls name (I will get it tom when they open back up) but she and someone named Scott, who were the only two people there at the very end of the day quickly scrambled to send someone over to our house with 2 window units. When I explained to her I might try to wait it out for a couple more days, she stated concern over the highs the next few days and said “why don’t you let us go ahead and come do this for you”. She was genuinely caring for my future circumstances, even do more than I was. They came very quickly and put them in. We have dealt companies before that basically told us there nothing they could do while we were sweltering. I understand sometimes that may be so, but I also thought k sometimes it’s just too much for them to have to deal with maybe and wouldn’t you want a company that did care? They just left our house around 20 mins ago and I picked my phone up immediately to leave this review cause I could feel that they really cared about there customers. We will def always call them from now on!!
C Eoriatti
23:46 24 Jan 22
Diagnostic appointment for heating. Charge $69
Chris Snoeberger
22:02 24 Jan 22
They called and checked back with me and called before they here. Thanks Mr. Gary, Ms. Courtney and Zach for your prompt service!
wcg48
21:18 24 Jan 22
Queen Daniels
15:23 24 Jan 22
Steven Drake
17:21 23 Jan 22
peggy wiggins
14:38 19 Jan 22
Terri Coleman
02:06 19 Jan 22
A return trip required to bring part back for permanent repair but, pleased with service.
Lance Bowyer
20:50 15 Jan 22
Tak Weaver
22:11 13 Jan 22
H Simon
21:21 12 Jan 22
Prompt response and service. Tech was professional and efficient.
D. Moore (LoneWolfMoore)
01:13 11 Jan 22
Marcus and Austin worked very well and professional installing my new system. I would recommend Estes to anyone needing service. The entire experience from start to finish was excellent.
connie fillingim
01:54 07 Jan 22
Roddrex Sr Shelton
22:57 05 Jan 22
Patricia Green
23:03 04 Jan 22
Tina Payne
01:59 04 Jan 22
Garrison Valentine
19:36 02 Jan 22
Shane was awesome! Been in the business for a long time and knows what he’s doing.
Carolyn Clark
17:19 28 Dec 21
I've been dealing with this company for years. My #1 service guy is Dough. He's friendly and professional. Really made my day today!!! Mentioned a service I wished my thermostat could do and he made it happen. Quick and efficient checkup today at lunch!!! Back to work on-time!!!!
Diane Schwan
20:33 27 Dec 21
Porrita Clark
16:44 27 Dec 21
Doug was professional and friendly. He explained the services to be performed and fully explained the services performed.
Christina Bond
15:24 24 Dec 21
Larry Neff
13:46 24 Dec 21
Our tech was very knowledgeable and helpful! He was very nice and took time to explain everything to us!Aaron was great as usual. I would highly recommend him as he found a potentially dangerous condition and fixed it properly.Many thanks to him and Estes for fine service !
Lucy Land
22:50 22 Dec 21
The Technician showed up fast, very nice man and profesional. Very satisfied so far, I would use this company again.
Scott Browning
11:01 18 Dec 21
Cathy LaSource
19:48 17 Dec 21
Barbara Harris
10:04 17 Dec 21
Jack Back
20:33 16 Dec 21
God quality workmanship—very prompt
Gwen Blackledge
19:06 16 Dec 21
Bradshaw Rhodes
19:20 15 Dec 21
Great service.
Brett Hearn
20:33 13 Dec 21
Had a minor issue that rhe service manager promptly took care of. Highly recommended.
Gregg Williams
22:29 10 Dec 21
Estes heating and air never disappoints. I am a professional myself and expect a lot from contractors, this outfit does not fall short. New construction or service they have you covered.Thanks, Gregg W.
David Saltzman
17:37 10 Dec 21
Johnson Johnson
14:58 10 Dec 21
Kathy Owens
21:05 07 Dec 21
Kevin McElroy
20:16 05 Dec 21
Sandra Dahmer
00:58 02 Dec 21
Very well pleased. The service man was great. He explained how ,why , & what he was doing.
James Norfleet
20:27 01 Dec 21
Doug always takes good care of our system. The rest of the Estes team is great too!
Rob Coy
00:58 28 Nov 21
Where do I start. The builder that built my house spared EVERY single expense possible. The A/C unit was no exception. As the years went by, it started becoming less and less efficient. My power bill was the first indication. Every season the bill went up.Earlier this year, the heat pump was freezing up. The emergency heat didn't work either. I got it fixed, but it cost me for the labor. The parts were still under warranty.The same exact thing happened this season. I had enough of throwing money at this system, so I began my search for a company to replace it. I got plenty of suggestions from various places, however, I eventually when with Estes Heating & Air. It was the best decision I could have made!I met with Jimmy and he quoted me a Bryant (made by Carrier) system. There were some supply chain issues, so I had to choose a better system. They were super generous giving me the best deal possible!To make a long story short, which this review is not, all the shortcuts that the builder took were fixed by the most professional techs I've ever seen.Everything that could be replaced, was. I couldn't believe it!!!!! The entire process was symphonic. The only evidence that any work was done, is a warm and comfortable house.It's right before Christmas so I'm going to finance it through Alabama Power for now. I may pay it off early, not sure. TBH, my power bill was $250 - $300/mo over the summer. I'm guessing I'll save about $100/mo because this new system is ultra-efficient.Bottom line, I'm VERY happy and HIGHLY recommend Estes Heating & Air.
P Bassett
20:02 24 Nov 21
Marcia Bean
17:40 24 Nov 21
Frank Barrere
11:49 18 Nov 21
Lynn Bodet
13:20 17 Nov 21
Anthony Tolbert
04:05 17 Nov 21
We had a generator install with many challenges on the installation. Estes were able to get through the challenges and everything is install perfectly. Have and continuously will recommend them to my friends and family.
Marla Coleman-Holloway
11:42 12 Nov 21
Marcus, Austin and Jason provided excellent service for our Heating & air installation on 11/11/2021. Professional, timely, courteous and extremely thorough. Job well done!!! Thank you
Nita Hayes
23:33 11 Nov 21
Program the heating Thermostat
Tyra Myers-Bendolph
23:48 09 Nov 21
Jim Graham
17:32 09 Nov 21
The service technician was very knowledgeable and had my problems fixed in a short time.
When your air conditioning system breaks down, you need a fast response from a company you can trust. At Estes Heating and Air, we provide high-quality air conditioning and heating repairs, replacements, maintenance services, and installations at honest prices. We provide all of these services for all makes and models of air conditioning & heating equipment. You can rest assured that your comfort is safe with Estes Heating & Air Conditioning.
Quick & Professional AC Repair in Mobile, AL
Estes Heating and Air Conditioning is the proven team to get your AC system back up and also running quickly. Our licensed, family-owned, and operated business offers 5-star AC repair to all areas surrounding Mobile, AL. Our technicians are certified and also factory trained to provide quick and accurate repair to your home’s air conditioning system. For the most cost-effective and the most reliable air conditioning repair for your home, call Estes Heating and Air Conditioning.
Your heating and cooling systems need regular cleaning and maintenance to run efficiently, just like your car. Therefore having your HVAC system tuned up twice a year catches problems before they become serious. It also helps maintain your warranties. With ‘The Estes Comfort Agreement’, your HVAC system gets the yearly maintenance it needs. We provide you with two tune-ups, professional cleanings, and safety inspections. Call us today to start your heating and cooling maintenance agreement.
Our Recent Google Reviews
I would like to thank Michelle,Scott & the whole staff at Estes Heating & Air. We were in a situation today and needed an A/C for a family and we needed like yesterday... So the staff got together and made it happen. I have worked with Estes on professional level for several years now and let me say this today they all shined as always. I just want to say if you're ever in need of an A/C please call them you will be treated like you're their only customer. Again, thanks to the whole staff at Estes Heating & Air. The technicians were professional, prompt & very nice.
The technician name was Jimmy a very pleasant gentleman he was full of information to make my unit work more efficient and great suggestions to make my home clear and healthy. Each technician for Estes Heating and Air are nice and pleasant all the way to the young lady that schedules the service call. I Will always remain a loyal customer! Thank you!
Timbo and Jason were very nice and informative. They installed the vents perfectly to allow me to move around in the attic. Left area clean and were very knowledgeable. I will update post after everything is complete. They still have to put in unit, the builders had the cabinet in wrong area, once we get that moved they will come out and finish up but so far amazing job.
Experts in Heating & Air and Customer Service. In my experience, there is no way to separate the them when using Estes. Their expertise starts with friendly voices who answer the phone and follow up with you, to the tech who arrives to repair your AC unit. The technical expertise always resolves the problem and improves performance of my unit. I even received a recommendation to by a different (less expensive) filter to improve performance. This is the Heating & Air company I recommend to everyone.
Our family loves Rick Estes. He is genuinely the nicest person we know. One call to his company and literally 20 minutes or less Doug showed up. Doug was extremely professional and friendly! Had our AC going in no time. You have a great employee Estes Heating and Cooling!! Thanks Doug!!
We bought a new air conditioner from this Company and we had some problems later and reported to them and after inspection they found it defected called us and said they are replacing it totally free. We have always had great service from them and we Highly recommend their services
Jimmy was the best technician I have ever had,,,and he was very knowledgeable about his work and he explained everything that he was going to be doing to my unit!!!! I would never want anyone else to work on my equipment!!! He was very clean and very nice!!!!
Wednesday July 11, 2018. Technician Jimmy trouble shot a heat pump problem with complete accuracy, after a previous company said that the unit got struck by lightening and need to be replace. My parents is on a fix income. Thank God that we got a second opinion. Technician Jimmy is a honest and very respectful tech. I recommend using this company for integrity and honesty. MUCH RESPECT!!! Retired military.
I have changed my review from one star to four because when Rick became aware of my situation, he moved heaven and earth to get someone to my house and correct the situation. He had a tech come out at 9 pm to install my pump and rectify the situation. The young man was friendly, apologetic and very competent. Much more like the service I have come to expect from Estes over the years. We have used Estes for 20 + years and have always received prompt efficient service. Slipping through the cracks one time in 20 years is not a bad track record, especially when it was rectified so quickly. I appreciate the quick response from Rick and the friendly (if exhausted )young man who came out so late. Estes will continue be my first choice.
Honest friendly and very professional. Came on a Saturday and fixed my ac in less than 30 minutes. The very nice lady who answered the phone gave me tips to get me through the night. She was apologetic that they could not schedule the repair till Saturday morning. So great to find AC service from someone you can trust.
Expert Air Conditioning Replacement and Installation
When you need a new air conditioning system, it is important to choose an expert installer and also quality equipment. With Estes Heating and Air Conditioning, you get the highest quality installation in Mobile, AL. Our installers are highly trained and factory authorized. They will guide you through every step of the installation process, including selecting the right AC unit, size, and SEER rating to suit your home. In addition, our installations come with warranties and a 100% satisfaction guarantee. Call us today to schedule an estimate for your air conditioning system replacement.
At Estes Heating and Air, we are here to answer all your heating and air questions. From a simple repair question to full system replacement we have you covered.
