I purchased an A/C unit in 2019 paid over $5k. Contacted them yesterday to explain that I’m having the same issues again. Floors are back damaged in my parents home because something was not properly connected. Contact them 5.11.2022 to explain the issue.The person that answered the phone was rude and did not care at all. Told me I had to pay $69 for someone to come out. I asked her why she got smart and had a nasty attitude. I requested to speak to a manager. She so called to down my name to have the manager or owner contact me. However, still nothing as of today.I guess I have to contact another company because this company install a new piece of junk that caused the floors to damage again.But what I get from the company is they do not care. They just want to take your money.
At Estes Heating & Air, Your Comfort and also your family’s comfort is our concern. We strive for 5-star service with each appointment and every interaction. We are #1 for air conditioning company reviews in the Theodore, AL area as well as the surrounding areas. Please read our reviews and also our client testimonials below then call us for your appointment today.
Quick response, quality work. They are my new go to.
22:40 18 Mar 22
I just wanted to come on here and let you guys know these guys really care. They came to fix our HVAC system and we quickly realized we needed a brand new one, which is what we already feared. However they’re so backed up they couldn’t get to us till next Friday. The system had not gone completely out, however it was quickly on its way. I ended up calling them today to let them know I feared waiting all the way till next Friday, that it was already started to get hot. I’m so mad I can’t remember the girls name (I will get it tom when they open back up) but she and someone named Scott, who were the only two people there at the very end of the day quickly scrambled to send someone over to our house with 2 window units. When I explained to her I might try to wait it out for a couple more days, she stated concern over the highs the next few days and said “why don’t you let us go ahead and come do this for you”. She was genuinely caring for my future circumstances, even do more than I was. They came very quickly and put them in. We have dealt companies before that basically told us there nothing they could do while we were sweltering. I understand sometimes that may be so, but I also thought k sometimes it’s just too much for them to have to deal with maybe and wouldn’t you want a company that did care? They just left our house around 20 mins ago and I picked my phone up immediately to leave this review cause I could feel that they really cared about there customers. We will def always call them from now on!!
23:46 24 Jan 22
Diagnostic appointment for heating. Charge $69
22:02 24 Jan 22
They called and checked back with me and called before they here. Thanks Mr. Gary, Ms. Courtney and Zach for your prompt service!
21:18 24 Jan 22
15:23 24 Jan 22
17:21 23 Jan 22
14:38 19 Jan 22
02:06 19 Jan 22
A return trip required to bring part back for permanent repair but, pleased with service.
20:50 15 Jan 22
22:11 13 Jan 22
21:21 12 Jan 22
Prompt response and service. Tech was professional and efficient.
D. Moore (LoneWolfMoore)
01:13 11 Jan 22
Marcus and Austin worked very well and professional installing my new system. I would recommend Estes to anyone needing service. The entire experience from start to finish was excellent.
The Estes Heating & Air provided excellent service. My service visit was due last year, but do to Covid they like other companies was playing catch up. They followed up to make sure they got my service appointment. Excellent service! I recommend them to anyone in need of service.
Very professional and always provide great service.Jimmy is our favorite tech and goes above and beyond to make sure that the job is done right.
Estes’ Client Testimonials and 5-Star Air Conditioning Company Reviews
Although I am an active, 78-year-old widow, I live alone and have a hard time seeing and also hearing. Several years ago my daughter recommended that I call Estes Heating & AC, Inc to repair my central HVAC unit. Since then, I know when I call I can rest assured they will take care of all of my heating and air conditioning needs from the most simple of repairs to also replacing an entire system. Estes Heating & AC, Inc. is truly concerned about my comfort and also my well-being. Thank you for doing such a great job and also for the satisfaction of knowing that Senior citizens, as well as others, can depend on your company for prompt, professional service and also fair pricing. I am proud to recommend Estes Heating and A/C, Inc. to everyone I know.
— L. Walker, Mobile, AL
My Sister recommended Estes Heating & AC, Inc. to me when I was in need of a new system. She has used Estes Heating & AC, Inc. for many years. I was very pleased with the service I received from Estes Heating & AC, Inc. Everything they promised me went in order from the time I met the Service / Sales Tech. to the time the installation of my complete system was finished. I would definitely use Estes Heating & AC, Inc. again in the future & also would recommend them to anyone I know in need of Heating & Air Conditioning service or installation.
— S. Carroway, Mobile, AL
With temperatures recently soaring above 100 degrees, my air conditioner went out and therefore I was left to suffer thru a long hot night. At 9:00 PM that evening a service technician with Estes Heating & AC, Inc. appeared at my door and within the hour I was back up and running, who would have thought? The only way to describe a company like Estes Heating & AC, Inc. is reliable, trustworthy, and also above all caring. Why would I call anyone else!
— S. Woolsey, Baldwin County, AL
For all your heating and air conditioning needs residential and also commercial I recommend Estes Heating & AC, Inc. The one call does it all. Rick has serviced my home and also our church for the last 15 to 20 years. For me, the Estes team is a team that I can trust. Financing available and also all service guaranteed. I love Estes. Therefore when the A/C stops, all I need to remember is Estes.
— O. Tate Sr, Mobile, AL
From installation to the annual maintenance “The Estes Comfort Agreement”, Estes Heating & AC, Inc. has always provided dedicated and also courteous service for me and my family since 2001. Thanks for the professionalism.
— The Walton Family, Mobile, AL
Your two guys did an outstanding job installing the system at my house. I really appreciate how polite and also how thorough they were and they cleaned up everything when they were finished. I have also always had a good experience working with you all.